Saturday, September 28, 2013

Office 365 administration roles and usage


In office 365 there are few admin roles can be assigned to selected users in the tenant to make the administration easier. If one person is handling all the tasks for example creating users, password reset, purchasing licences if needed, creating service request will be a headache for him.
At the same time we can  not give full permission to the selected users to do few tasks. in this case Microsoft office 365 has given us few administration roles which are different from each roles and the task are limited and different from each role.
Below the the administration roles available in office 365 and can be assigned for any selected user to manage certain ares than everything is managed by one person.
  • Global Admin
    • This administrator will have the full permission of all the admin roles in the office 365 tenant. he is also called as super admin. he can create, delete, edit users, reset password, assign administrative roles to other users, create service request, purchase licences, manage distribution groups and domain management.
    • than the above mentioned task there are hundred of task that can be done by the global admin.
  • Billing admin
    • this is a limited permission account. 
    • this admin can only do billing and purchasing tasks.
    • he is responsible of doing payment purchasing license for the user when requested by the global admin or the user management admin.
  • Password admin
    • in a very large organisation this kind of admins are popular. mostly in every department or every country (if its a multinational organisation) there may be at least one password admin.
    • this admins main role is to reset the password of the users on a case when the user forgot his o her password. he can only view the users and reset the password on their request.
    • to reduce the word load of the global admin he appoint few password admins so they can reset the passwords of the users than coming to the global admin or the user management admin.
  • Service admin
    • On office 365 the service request is one of thee great service offed by Microsoft.
    • on a technical or any other situation on office 365 and if the administrators cant solve it we can escalate it to Microsoft office 365 team. the Expert team. 
    • a service admin can open a service request and follow the service request with Microsoft rather than its also done by the global admin. 
  • User management admin
    • creating users managing users can be done by a user management administrator.
    • This kind of role is assigned in a large organisation which has a large number of departments across the world. 
    • this admin can create, delete, manage users in office 365.
    • but this user cannot assign admin roles to others users. it is done only by the global admin.

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